The hotel offers amenities for your comfortable stay and unforgettable experiences
Unforgettable Lunch
The hotel restaurant offered an incredible lunch that delighted all my friends and exceeded my expectations.view full review
Excellent Shuttle Service
The free shuttle service was a fantastic addition, making it easy to explore the area and ensuring a hassle-free experience during our stay.view full review
Luxurious Comfort
The room we stayed in was surprisingly fabulous, with modern furnishings that truly impressed and provided a great night's sleep.view full review
Refreshing Amenities
The bathroom was modern and impeccably clean, and the shampoo and shower gel had an amazing scent that enhanced my bathing experience.view full review
Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
Spacious Rooms
Friendly Staff
Shuttle Wait Times
Tight Room Space
7.0/10
Very good
Rooms
7.0
Location
7.0
Service
7.8
Dining
6.8
Guest reviews
7.0/10
based on 4 reviews
8.2
8.2/10based on 531 reviews
David
United Kingdom,
July
2023
7.8/10
Staying at this hotel was a mixed experience. The rooms, though spacious and clean, were a bit tight on space, and the location, albeit excellent, required some waiting time for shuttle services. The service was friendly and helpful, enhancing the overall stay. However, dining options were enticing with a mix of western and Japanese food.
Rooms
8.0
The rooms are big and clean, with ample space to store snow gear or suitcases.
Service
9.0
The staff were friendly and had great communication abilities.
Location
7.0
The hotel's location is excellent, especially for accessing the Grand Hirafu slopes, but needing a car can be inconvenient.
Dining
8.0
The dining options were varied with both Japanese and European choices, making it a great start to the day.
Facilities
7.0
The hotel offers a range of services including laundry, airport shuttle, and ski equipment hire.
Spacious Rooms
Shuttle Wait Times
Vernon
United Kingdom,
June
2023
6.8/10
My stay at the hotel was pleasant overall. The rooms were small but clean and comfortable, with some leftover items from previous guests. The staff was helpful and attentive during my stay, although there were slight delays in refilling requests. The hotel's location was convenient for us as we had a car, but relying on the shuttle could be a hassle. The dining options had a good selection but lacked in restocking and seating at times. The facilities were decent, but some areas like parking could use improvement.
Rooms
7.0
The room was small but clean and comfortable with some items left over from previous occupants.
Service
8.0
The staff were helpful and attentive, although there were minor delays in refilling requests.
Location
6.0
The hotel's location was convenient for us with a car, but waiting for the shuttle could be inconvenient.
Dining
7.0
The dining options had a good selection but lacked in restocking and seating at times.
Facilities
6.0
The facilities were decent, but some areas like parking could use improvement.
Seth
United States,
May
2023
6.6/10
I found the hotel to be a decent choice. The rooms were spacious enough but bare-bones and the hotel was already feeling crowded at the beginning of the season. The service was top-notch, though a struggle at times with luggage. The location was convenient, near the Hirafu area and a short drive from the ski resort, but not ideal for walking due to the uphill slope. The dining experience had its moments of goodness but lacked variety and quantity at times.
Rooms
6.0
The rooms on the upper floor were spacious enough.
Service
8.0
The staff was extremely helpful, especially with ski gear rental and transportation, but struggled a bit with handling luggage at times.
Location
7.0
The location was close to the main Hirafu area and convenient for skiing, though not easily walkable due to the uphill slope.
Dining
5.0
The dining was good at times but lacked variety and food ran out quickly.
Facilities
Gavin
United Kingdom,
April
2023
7.2/10
The hotel offers spacious rooms by Japanese standards, but occasional cooking smells from the kitchen in the evenings can be bothersome. Arriving early or late is recommended to avoid peak hours and table availability issues. Despite this, the rooms were quiet, ensuring a peaceful stay.
Rooms
7.0
The rooms are spacious by Japanese hotel standards but can sometimes have cooking odors from the kitchen in the evening. It's advisable to time your presence to avoid peak hours if you prefer a more tranquil atmosphere.
Service
6.0
The service felt friendly but lacked a strong service-minded approach. While arrangements were made easy and seamless, the staff seemed inexperienced with local information. On the plus side, they were accommodating, and the hotel had excellent modern facilities and convenient shuttles.
Location
8.0
The hotel is just a short 5-minute drive from Grand Hirafu Ski Resort, though not walkable due to uphill terrain. The location is decent for those seeking a quieter stay slightly outside the town but may require removal of snow occasionally.
Dining
7.0
The dining experience varies, with prices higher than expected and somewhat repetitive menu offerings. While the food quality is generally good, the dining area can get quite crowded in a small space.
Facilities
8.0
The facilities offer a mix of services like laundry, airport shuttles, and ski equipment hire. Additionally, the hotel provides free shuttle services to key locations, enhancing convenience for guests.